Gerad Detwiler — IT Support Operations Specialist

An information technology professional based in Aurora, Colorado, Gerad Detwiler has experience offering technical IT support services to companies. A self-starter with good people skills, he is adept at setting up computer hardware systems and working with software such as Microsoft Windows, the entire Microsoft Office Suite, Adobe, SCCM, VLAN, and Wizard. Gerad Detwiler is also competent with customer service and ticketing systems like Salesforce and Vanity and antivirus/network security systems like Norton and MacAfee Security.

Currently, Mr. Detwiler diagnoses and resolves computer hardware and software problems within multiple departments, documents all records of equipment issues for replacement, offers guidance on the purchase of new equipment, and ensures all computer systems are up to date with the latest software. He also utilizes net scout equipment to troubleshoot port activity, updates tickets and routs them to the proper departments, and supports network security controls.

Mr. Detwiler has received multiple customer awards and recognitions for his work and closely follows developments in the IT and tech support spaces. He studied at Careerline Tech Center, where he completed two accounting courses (Accounting I and II).